When you book a room, sign up for our newsletter, or just poke around our website, here's what we might collect:
We won't collect anything sneaky. If we need info from you, we'll ask upfront. No hidden tracking or weird surveillance stuff - this is a historic fortress, not Fort Knox.
We're not gonna sell your data or spam you with garbage. Here's what we actually do with it:
Processing your reservations, managing your stay, handling payments, and making sure you get the room you booked
Sending booking confirmations, updates about your stay, responding to your questions (even the ones about ghosts)
Understanding what works and what doesn't, fixing issues, making the website better, upgrading our services
Keeping records for tax purposes, complying with Canadian hospitality regulations, protecting against fraud
Marketing Note: We might send you occasional emails about special offers or events, but only if you've said it's cool. You can unsubscribe anytime - no hard feelings.
We're pretty protective of your info, but there are a few trusted partners we work with:
What we DON'T do: We don't sell your data to third parties, rent out our email list, or share your info with random marketers. That's not how we roll.
Yeah, we use cookies - but not the delicious kind from our bakery. These are little files that help our website work better:
| Cookie Type | What They Do | Can You Disable? |
|---|---|---|
| Essential | Keep you logged in, remember your booking progress, basic site functionality | Nope - needed for the site to work |
| Analytics | Help us understand which pages are popular, where folks get stuck, how to improve | Yes - adjust in browser settings |
| Preference | Remember your language choice, display settings, that kind of thing | Yes - but you'll lose customization |
Most browsers let you control cookies through their settings. Just know that disabling some might make the site less functional. Your call though!
It's your data, and you've got rights. Here's what you can do:
Request a copy of what info we have on you
Fix any info that's wrong or outdated
Ask us to delete your data (with some exceptions)
Get your data in a format you can use elsewhere
Unsubscribe from marketing emails anytime
Raise concerns about how we process your data
To exercise any of these rights, just shoot us an email at reservations@pyrestormcitadel.info or call (604) 555-7823. We'll get back to you within 30 days, usually way faster.
We take security seriously - probably comes from living in a fortress. Here's how we protect your stuff:
Real talk: No system is 100% hack-proof. We do everything reasonable to protect your data, but can't guarantee absolute security. Use strong passwords and be cautious with what you share online.
We don't hoard data forever. Here's our retention approach:
After these periods, we either delete your data or anonymize it so it can't be traced back to you. If you want us to delete something sooner, just ask - we'll do it unless there's a legal reason we can't.